The convergence of KYC (Know Your Customer) and TCF (Treating Customers Fairly) is becoming increasingly important under the Conduct of Financial Institutions (CoFI) Bill. What was traditionally seen as a pure anti-money laundering requirement is now a central pillar of customer-centric regulation.
As a compliance and regulatory risk specialist, Nivesh Maharaj strongly believes that financial institutions must integrate these principles holistically. Effective KYC is no longer just about compliance — it’s about fair customer outcomes and building long-term trust.
Great piece by Cyclopedic Consulting — a must-read for all compliance professionals in the South African financial sector.